Terms of Use
Try It Live
Try It Live

TERMS OF SERVICE

Effective date: 1 June 2026 | Last updated: 1 June 2026

1. General Provisions

These Terms of Service (“Terms”) constitute a legally binding agreement between the user (“User”, “Customer”) and Ollo Agent, governing access to and use of the Ollo Agent platform available at https://olloagent.com, including all software components, artificial intelligence systems, integrations, APIs, interfaces, and related services (collectively, the “Service”).

By accessing, registering interest in, or using the Service in any form, the User confirms that they have read, understood, and fully agreed to these Terms without limitation or reservation.

If the User does not agree to these Terms, the User must immediately discontinue use of the Service.

If the Service is used on behalf of a legal entity, the individual accepting these Terms confirms that they have full legal authority to bind such entity.

2. Service Provider

The Service is provided by:

Sole Proprietor (FOP) Romaniuk Dmytro Volodymyrovych
Kyiv, Ukraine
Phone: +380662976043
Email: [email protected]
Website: https://olloagent.com

Hereinafter referred to as the “Company”, “Service Provider”, “we”, “us”, or “our”.

3. Definitions

For the purposes of these Terms, the following definitions apply:

  • Service means the Ollo Agent platform, including all AI tools, chatbot systems, voice assistants, integrations, APIs, and related functionalities made available by the Company.
  • User / Customer means any individual or legal entity accessing or using the Service.
  • Trial Period means a limited free access period provided by the Company at its sole discretion.
  • Subscription means paid access to the Service under individually agreed commercial conditions.
  • Content means any data, text, files, prompts, or information uploaded, transmitted, or processed through the Service.

4. Subject Matter of the Agreement

The Company provides the User with access to the Service under individually agreed conditions, and the User agrees to pay for such access where applicable.

The Service includes, but is not limited to, AI-powered communication automation tools, customer support automation systems, sales assistance tools, integrations with third-party platforms, and related digital functionality.

The exact scope of functionality is determined by the selected plan or individually agreed commercial terms.

5. Access to the Service

At the time of entry into force of these Terms, the Service does not provide self-registration functionality.

Access to the Service is granted only after the User submits a request and is contacted by a Company representative for the purpose of clarifying requirements, demonstrating the Service, and agreeing on commercial terms.

The Company independently creates user accounts and grants access upon mutual agreement and confirmation of payment.

The Company reserves the right, at its sole discretion, to refuse access to the Service prior to the conclusion of a commercial agreement.

6. Trial Period

The Company may, at its sole discretion, provide a Trial Period ranging from 3 (three) to 7 (seven) calendar days.

The Trial Period is provided strictly for evaluation and testing purposes.

Upon expiration of the Trial Period, access to the Service is automatically suspended unless the User enters into a paid agreement with the Company.

The Company reserves the right to modify, limit, or terminate the Trial Period at any time without prior notice.

7. Pricing and Payment Terms

All pricing is determined individually based on scope of use, selected features, integrations, workload, and other commercial factors.

Payment is made based on an invoice issued by the Company.

Unless otherwise agreed in writing, access to the Service is granted only after full payment is received and confirmed.

At the time of acceptance of these Terms, the Service does not support automatic recurring billing or automatic subscription renewal.

8. Subscription Term and Data Retention

The Subscription is valid for the period agreed between the Parties.

Upon expiration or termination of the Subscription, access to the Service may be suspended.

The Company may retain User data for up to 90 (ninety) calendar days after termination of the Service, unless a longer retention period is required by applicable law or justified by legitimate business purposes.

9. Termination

Either Party may terminate cooperation at any time, subject to prior notice to the other Party.

Termination does not affect obligations already incurred prior to termination, including payment obligations.

The Company may suspend or terminate access to the Service without prior notice in the following cases:

  • violation of these Terms
  • use of the Service in violation of applicable law
  • abusive, fraudulent, or harmful activity
  • non-payment or payment disputes
  • risk to the security or integrity of the Service

10. User Obligations

The User undertakes to:

  • comply with all applicable laws and regulations
  • use the Service only for lawful purposes
  • not disrupt, overload, or compromise the Service
  • not share access credentials with unauthorized third parties
  • not upload illegal, harmful, or infringing Content
  • ensure that any data provided for processing via AI systems is lawful and properly authorized

11. Prohibited Use

The User is strictly prohibited from:

  • using the Service for any illegal or unauthorized purpose
  • distributing malware, viruses, or harmful code
  • engaging in spam or unsolicited mass communication
  • infringing intellectual property rights of third parties
  • attempting to reverse engineer, decompile, or extract source code
  • attempting unauthorized access to systems, infrastructure, or data

12. User Content

The User retains all rights to Content submitted to the Service.

By using the Service, the User grants the Company a limited, non-exclusive right to process such Content solely for the purpose of providing, maintaining, and improving the Service.

The Company does not claim ownership over User Content.

13. Artificial Intelligence Features

The Service includes AI-based systems capable of generating automated outputs.

The User acknowledges that:

  • AI outputs may contain inaccuracies, errors, or incomplete information
  • AI outputs are provided for informational purposes only
  • the User is solely responsible for verifying outputs before relying on them
  • the Company does not guarantee accuracy, reliability, or suitability of AI-generated content

The Company may process user inputs to ensure functionality, improve system performance, and prevent misuse.

14. Intellectual Property Rights

All intellectual property rights in and to the Service, including but not limited to software, code, design, interfaces, trademarks, documentation, and architecture, belong exclusively to the Company or its licensors.

The User is granted a limited, non-transferable, non-exclusive right to use the Service.

The User is strictly prohibited from copying, modifying, distributing, or creating derivative works based on the Service.

15. Service Availability

The Company strives to ensure continuous availability of the Service; however, uninterrupted operation is not guaranteed.

The Service may be temporarily unavailable due to maintenance, updates, technical issues, or external factors beyond the Company’s control.

16. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis.

The Company makes no warranties, express or implied, including but not limited to fitness for a particular purpose, accuracy, or uninterrupted availability.

17. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

  • indirect, incidental, or consequential damages
  • loss of profits, revenue, or business opportunities
  • data loss or corruption
  • service interruptions or downtime
  • actions of third-party providers

The total liability of the Company shall not exceed the amount paid by the User for the Service during the three (3) months preceding the claim.

18. Suspension of Access

The Company reserves the right to suspend access to the Service in case of:

  • suspected breach of these Terms
  • security threats or system risk
  • illegal or abusive usage
  • non-payment or payment disputes

Suspension may be temporary or permanent depending on the severity of the violation.

19. Privacy

All processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms.

20. Force Majeure

Neither Party shall be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:

  • war or military actions
  • natural disasters
  • epidemics or pandemics
  • governmental restrictions
  • failures of telecommunications or internet infrastructure

21. Amendments

The Company reserves the right to modify these Terms at any time.

Updated Terms become effective upon publication on the Website.

Continued use of the Service constitutes acceptance of the updated Terms.

22. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Ukraine.

All disputes shall be resolved through negotiations. If not resolved, disputes shall be submitted to the competent courts of Ukraine.

23. Contact Information

Sole Proprietor (FOP) Romaniuk Dmytro Volodymyrovych
Kyiv, Ukraine
Phone: +380662976043
Email: [email protected] / [email protected]
Website: https://olloagent.com

FINAL PROVISION

These Terms constitute the entire agreement between the User and the Company and supersede all prior verbal or written agreements regarding the Service.